Closr

Privacy Policy

Last updated: April 13, 2026

1. Introduction

Closr ("we", "our", or "us") operates the Closr platform, an Instagram DM management tool for sales teams. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect the following information to provide our Instagram DM management services:

  • Instagram Data: When you connect your Instagram Business Account, we collect your Instagram username, profile information (name, profile picture), and Instagram Direct Messages
  • Lead Information: Profile details of users who message you on Instagram, including their username and message content
  • Account Information: Your name, email address, and authentication credentials
  • Organization Details: Team member information and workspace settings
  • Usage Data: How you interact with our platform to improve our services

3. How We Use Your Information

We use the information we collect exclusively to provide and improve Closr:

  • Display in Your Dashboard: We show your Instagram messages, lead profiles, and conversation history in the Closr dashboard so your sales team can manage customer conversations efficiently
  • Service Delivery: Enable message management, lead organization, and team collaboration features
  • Account Management: Maintain your account, process authentication, and provide customer support
  • Service Improvement: Analyze usage patterns to enhance features and user experience
  • Communications: Send important updates, technical notices, and respond to your inquiries

We do not use your data for advertising, marketing to third parties, or any purpose beyond providing the Closr service to you.

4. Instagram and Facebook Data

When you connect your Instagram account through Facebook Login, we access your Instagram Business Account data including page information, messages, and conversation metadata. We use this data solely to provide our DM management services. We do not sell your Instagram data to third parties. You can disconnect your Instagram account at any time through your Closr settings.

5. Data Sharing and Storage

We do not sell, rent, or share your data with third parties for their marketing purposes.

Your data is stored securely in Supabase, a trusted cloud database provider. We may share your information only in these limited circumstances:

  • Within Your Team: Other members of your organization who have Closr accounts can access shared conversations and leads
  • Service Infrastructure: We use Supabase for secure data storage and Vercel for hosting. These providers are bound by strict data protection agreements
  • Legal Requirements: We may disclose information if required by law, court order, or to protect our legal rights

We do not share your Instagram data, messages, or lead information with any other third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

7. Data Retention and Deletion

Data Retention: We retain your Instagram messages, lead profiles, and account information for as long as your Closr account is active. This allows you to maintain conversation history and access past interactions with your leads.

Account Deletion: You can request deletion of your account and all associated data at any time by contacting us at hello@tryclosr.app. We will delete your data within 30 days of your request, except where we are required to retain certain information for legal or regulatory purposes.

Instagram Account Disconnection: You can disconnect your Instagram account at any time through your Closr settings. This will stop new data collection, though existing data will remain until you request full account deletion.

8. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data
  • Rectify or update inaccurate information
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability

9. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our service. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your data rights, please contact us:

We will respond to all requests within 30 days.